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Tasks
A varied, interesting position awaits you.
As an Assistant Manager Dealer performance you will set up the national topic owners who will have overall responsibilities for all customer orientation programs and sales qualitative steering in China market, such as Net Promoter Score, Customer Satisfaction Index, Customer Report-evaluation, Sales Process Qualification, AM performance, the output will be highly contributed to BMW China’s customer orientation strategy. Furthermore you will set up dedicated key accounts to support each region in all dealer performance related topics as central counterpart. In addition you will support assigned region for region and dealer level performance monitoring and steering.

Key responsibilities

• Expert Level-PIC: (Process Holder) Overall in charge of Customer Satisfaction Survey & Net Promoter Score, 2 key programs in BMW China customer orientation strategy, in that of Methodology designing, program running, results monitoring, function cooperation and direction revision.
• Advanced Level: (Expert couple), together with one team colleague to build up partnership to implement customer care & customer orientation program, NPS, SPQ, CSI, Customer Report-evaluation which currently linked to dealer bonus system.
• Basic Level: (Shared function) Key contact for dedicated region, Regional Demo Car Documentation & Availability & Utilization management, Regional Customer Satisfaction Index Data Quality & SPQ Support, Regional Target Setting Process & Regional Dealer Profile monitoring
• Expert Level-PIC: (Process holder) AM performance monitoring & AM information package developing.

Qualification

• Diploma, MBA or Bachelor degree in Business Administration or other comparable field.
• At least 3 years working experience in Automotive industry with related functions.
• Minimum 5 years working experience in multinational company.
• Excellent computer skills/Microsoft Office (Excel, Powerpoint, Word).
• Competence in data analysis and data processing.
• Fluent in Chinese and English mandatory, German desired.
• Good teamwork and communication skills.
• Ability to take own initiative and act independently.
• Strong organizational skills.
• Self-motivated attitude.
• International orientation and inter-cultural competency.

Contact
Please send your application to: Career_China@bmw.com
refering to the job title in your email reference heading.